Privacy Policy

AJ Plumbing & Heating is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and safeguard your information.

1. Who We Are

AJ Plumbing & Heating is the data controller responsible for your personal data. We are a Gas Safe registered plumbing and heating company based in Taunton, Somerset.

2. Data We Collect

We collect personal data only when you voluntarily provide it — for example, when you submit our contact or enquiry form. This may include:

• Your name
• Your phone number
• Your email address
• Any information or photos you include in your message

We do not collect data through analytics tools, advertising trackers, or third-party marketing services.

3. How We Use Your Data

We use the personal data you provide solely to:

• Respond to your enquiry or service request
• Provide a quote or arrange a visit
• Follow up on any ongoing work or correspondence

4. Legal Basis for Processing

We process your personal data based on your consent (given when you submit our contact form) and our legitimate interest in responding to service enquiries. You may withdraw your consent at any time by contacting us directly.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Contact enquiries are kept for a maximum of 12 months, after which they are securely deleted unless ongoing work or correspondence requires otherwise.

6. Data Sharing

We do not sell, trade, or share your personal data with third parties for marketing purposes. Your data may be processed by our hosting provider solely for the purpose of delivering our website services.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access – request a copy of the data we hold about you
• Right to rectification – request correction of inaccurate data
• Right to erasure – request deletion of your data
• Right to restrict processing – request we limit how we use your data
• Right to data portability – receive your data in a structured format
• Right to object – object to our processing of your data

To exercise any of these rights, please contact us at ajplumbing23@gmail.com. We will respond within 30 days.

8. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

See also our Cookie Policy.